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Fast Free Shipping
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3-12 Days Fast Free Shipping & 30 Days FREE Return & Refund
1.How long does delivery normally take?
1.Processing Time:1-2 days
2.Delivery Time:2-10 days
3.Shipping Time=Processing Time+Delivery Time=About 3-12 days
The earliest shipment time will be the next working day after a user placed their order.
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 days.
2. Shipping Company
3. Complete Delivery Address
4. Order Tracking
5. What should I do if I received the wrong item?
6. What should I do if I did not receive my product?
7. How to check your order status?
8. HOW TO REACH US
You may contact us on our website or by email/text. The Lokhom team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours (Text & Email), Your satisfaction is Lokhom mission.
9. ADDITIONAL NOTES ABOUT WARRANTY
1. All returns must be approved by our customer service team first, and you need to apply for RMA online. Items returned without RMA will not be accepted.
2. All returned items must be in a brand new condition, unused/unworn, unwashed, with all original labels and original packaging.
3. Items returned within 30 days from your original order receipt are eligible for a refund. For a full refund, the returned goods must be kept in their original condition (unchanged, unworn, undamaged, and labeled in the original packaging. For partial refunds, please contact customer service first, confirm that they are correct, and send them back. Once the returned goods are received and the labels are checked For "no problem", the refund will be processed to the previous payment account within 5-7 working days.
After agreeing to the return request, the package can be shipped back to the address provided by customer service. Please send an email containing your order number and returned shipping number after the package is sent. The tax and shipping charges incurred by the return will be paid by the buyer, and the final refund amount will be the order price that misuses our receiving costs, such as taxes and processing fees.
4. The item is damaged due to man-made reasons and cannot be returned or exchanged.
5. You may be asked to provide personal details when returning or exchanging goods. These details will be used to process returns.
|Return policy||Buyer pays for shipping||Seller pays for shipping||Provide photos||Exchangeable|
|Receive the wrong item||✔||✔||✔|
Contact us: email@example.com
One Year Warranty & 30-Day Money-Back Guarantee for Any Reason
All products have 12 months warranty, including technology support and repair service. The period starts from the day when the parcel is sent.
Custommyieda.com offers free technology support, operation suggestion, and repair service during warranty.
Custommyieda.com will still try to offer service for those products which are over the warranty.
Exceptions to Warranty
We do not offer warranty or support for products not bought from Autojoy.com. The user voids the warranty if she/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered as normal usage. The warranty does not extend to free repair/replacement in cases to damage to products, accidental breakage, misuse or wear and tear.
Exceptions do not mean we are not going to help you. If your items bought from Custommyieda.com is broken/damaged by accident, we can still help you fix the problem at your cost( including shipping and fixing fees) If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually, there is a way for us to resolve your issue quickly and meet your satisfaction!
Custommyieda.com differs from the after-sale service by the time of purchasing, delivery places, etc.
If you purchase multiple products, you can contact us for wholesale discounts. Contact email:firstname.lastname@example.org