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Return Policy

We have a 30 DAYS FREE Return & Refund policy, which means you have 30 days after receiving your item to request a return.

Situations When We Refund

1.Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within 7 business days.

2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by Email. We will offer you the choice to either refund or wait for stock.

3. PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will Email you for verification. If you do not reply to us within 5-7 business days, we will automatically refund the order.

4. Return Process
Please include the following information in the return package : 
① Order number and product SKU of the item(s) you want to return. 
② Shipping label (outside the package). 
③ Reasons for return.

Please Email and show the item of the problem to service@custommyieda.com, for example, show the photos of item(s) quality-related issue or wrong size to us by Email. 
1. We will refund you after we have received your package and inspected it.

2. Return address

Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. 

Service Email service@custommyieda.com


3. Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds.
② Please contact us no later than 30 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤ Please allow 30 days from the time you Email your return for it to be processed. We will send you an email once your return request has been successfully processed.

⑥Customers(as “Buyer” below) can apply for a refund or return without needing to list a reason within 30 days after the product(s) has been received and the product is unopened. It is the Buyer’s responsibility to provide the feedback and other information as requested by the 21topstores.com(as “Seller” below). In this scenario, the Buyer would be charged a 30% restocking fee, if the request is accepted by the seller. The transport fee for the return or re-shipment of any product(s) should be paid for by the Buyer.

5. Shipping Fee
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.

6. Other Situations
If you have a unique situation that is not covered in the policy above, please contact us: service@custommyieda.com

7. Policy Conditions And Requirements
A. Product quality issues
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution 
Claim period: Within 15 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 7 business days after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

A. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 30 days from the date you received the item.
Customer Service response time: Within 30 days after receiving your products. 
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.

C. Wrong item
Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution 
Claim period: Within 30-days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 7 business days after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
D. We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 3-12 days to process. Original shipping charges are nonrefundable.